Privacy Policy

Information We Collect

We collect personal information only when it is necessary to provide our Services. This may include:

• Basic personal details such as name, mobile number, email address, and profile photo
• Rental preferences including location, budget, property type, amenities, and other requirements
• Property listing information (for property owners), including property details, images, and contact information
• Communication data, including messages exchanged with other users through the Platform
• Usage data, including search history, property views, and interaction patterns
• Device, usage, and technical information (such as IP address, device type, operating system, and app interactions)
• Location data, if you choose to enable location services for property search
• WhatsApp conversations, if you message us on WhatsApp: your WhatsApp name and number, your messages, and any photos, voice notes, documents or locations you send
• Identity and ownership documents: before a listing goes live, owners share an ID (a driving licence, voter ID or masked Aadhaar) and a proof of ownership (a past rental agreement, or an electricity or water bill). Tenants share an ID before their first visit request goes to an owner. See "ID and Ownership Documents" below

All information is collected through lawful means, with your knowledge and consent.

How We Use Your Information

We use your information to:

• Provide, operate, and improve our rental property matching Services
• Match your preferences with suitable property listings
• Enable communication between tenants and property owners
• Display and manage property listings on the Platform
• Personalize your experience and show relevant property recommendations
• Send service-related notifications, updates, and marketing communications (with your consent)
• Check that owners are who they say they are and own the home they list, and that people asking to visit a home are who they say they are
• Maintain security, prevent fraud, and ensure Platform integrity
• Comply with legal and regulatory obligations
• Analyze usage patterns to improve our Services

Data Retention and Security

We retain personal information only for as long as necessary to provide our Services, comply with applicable laws and regulations, resolve disputes, and enforce our agreements.
We use commercially reasonable technical, administrative, and physical safeguards to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

Sharing of Information

We do not sell or rent your personal information to third parties.
Your information may be shared in the following circumstances:

• With other users: When you contact a property owner or respond to a listing, relevant information (such as your name and contact details) may be shared to facilitate communication
• With service providers: We may share information with trusted third-party service providers who assist us in operating the Platform, such as cloud hosting, analytics, and customer support services
• For legal compliance: We may disclose information to government or regulatory authorities when required by law, court order, or to protect our rights and safety
• In case of business transfer: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties are required to handle data securely and lawfully, and are prohibited from using your information for any purpose other than providing services to us.

WhatsApp Assistant

When you message Bangalore Rentals on WhatsApp, an automated assistant replies on our behalf, and our team may read the conversation and reply to you directly.

• What we use it for: understanding what you are looking for, matching you with homes, rooms or flatmates, arranging site visits, creating listings for owners, and sending you updates you asked for
• Profiles before a visit: before both sides agree to a visit, we only show the other side an anonymised profile (for example gender, age band, work and food habits). We never share your name, number or a property's exact address at this stage
• Contacts after a visit is agreed: once an owner accepts your visit request, we share your name and number with the owner, and the owner's name, number and the address with you, so you can meet
• Service providers: conversations are processed by Meta (WhatsApp Business Platform), Cloudflare (hosting and storage), and AI model providers (Google and Cloudflare Workers AI) solely to generate replies
• Messages from us: we may message you about visits, matches and listings you are involved in. We only tell you about a new home when it matches what you asked for, and only within 24 hours of your last message to us. Reply STOP to stop alerts at any time
• Instagram reels: we may ask in the chat whether we can feature your home, or your story after you rent a home, in our Instagram reels. We only do so if you say yes, and you can withdraw that permission at any time by telling us in the chat or by email
• Deletion: email contact@bangalore-rentals.in or use the Delete Account page to have your WhatsApp conversation, photos and other files removed

Instagram Comments and Messages

Our Instagram accounts (@findbangalorerentals and our other Bangalore Rentals accounts) use Meta's official Instagram API to read comments on our own posts and reels.

• Messages from us: when your comment contains a keyword we asked for, we send you one direct message with a link, and we may reply to your comment. We do not message anyone who did not comment
• What we store: the comment's ID, your Instagram username and Instagram-scoped ID, the comment text, and whether the message was sent
• How long we keep it: up to 90 days, then it is deleted
• Sharing: we never sell this information, and we do not share it with anyone other than Meta, which runs the Instagram platform
• Deletion: to have it deleted sooner, message us on Instagram or WhatsApp, email contact@bangalore-rentals.in, or use the Delete Account page

ID and Ownership Documents

We check documents so that every live home comes from its owner and every visit request comes from a real person. This check covers who you are and that you own the home. It does not mean we guarantee a listing's details, photos or rent, so please visit a home before you pay anything.

• What we ask for: owners share one ID (a driving licence, voter ID or masked Aadhaar) and one proof of ownership (a past rental agreement, or an electricity or water bill). Tenants share one ID, once. You send them as a photo or PDF in the WhatsApp chat
• Aadhaar: we only accept a masked Aadhaar, where just the last 4 digits of the number are visible. If a full Aadhaar number is visible, we do not accept it and ask for a masked one
• How we check them: an automated check reads the document type and the name on it, and compares the name on an ownership proof with the owner's ID. It is run by AI model providers (Google and Cloudflare Workers AI) solely for this check. When the automated check is unsure, a member of our team reviews the document
• How we store them: documents are kept in private storage that is not publicly accessible, separate from listing photos, and only our team can view them. We never show your documents to other users. An owner only sees that a visitor's ID was checked, and a tenant only sees that a home's owner was verified
• What we keep: we record the type of document, the name on it and the result of the check. We do not record ID numbers
• How long we keep them: document files are deleted 30 days after the check is decided. A document we cannot accept is kept for 7 days so our team can double-check the decision, and then deleted. A file that is never checked is deleted within 14 days. The record of the check is kept for as long as your listing or account is active, and is then handled as described under Data Retention and Security
• Deletion: you can ask us to delete your documents sooner by emailing contact@bangalore-rentals.in. If you do, a listing that depends on them may need to be taken down

Third-Party Services and Links

Our Services may contain links to third-party websites or services not operated by us, such as property verification services, payment gateways (if applicable), or social media platforms. We are not responsible for the content or privacy practices of such third parties and encourage you to review their respective privacy policies before providing any information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain Platform features.

Your Rights

Under applicable Indian laws, including the Information Technology Act, 2000, and related rules, you have the right to:

• Access: Request access to your personal data that we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal and regulatory requirements (we may retain certain information as required by law or for legitimate business purposes)
• Withdrawal of Consent: Withdraw your consent for processing personal information, where applicable
• Data Portability: Request a copy of your data in a structured, machine-readable format, where technically feasible
• Grievance: File a complaint with us or with the relevant data protection authority

To exercise these rights, please contact us at contact@bangalore-rentals.in. We will respond to valid requests within the timelines prescribed by law (typically within 30 days).

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. Any material changes will be notified through the Platform or via email. The "Last Updated" date at the top of this Policy will be revised accordingly. We encourage you to review this Policy periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, we have appointed a Grievance Officer to address your concerns regarding data privacy and security. You may contact:

Grievance Officer
Dreamcave Technologies LLP (Bangalore Rentals)
Email: contact@bangalore-rentals.in

We aim to acknowledge grievances within 48 hours and resolve them within reasonable timelines as per applicable regulations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Email: contact@bangalore-rentals.in